ZD22 Game Privacy Policy

01 About This Policy

ZD22 Game ("Platform", "we", "us", "our") operates an online gaming and sports betting platform serving Pakistani players. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit the ZD22 Game website, register an account, make a PKR deposit via JazzCash or Easypaisa, or use any of our services including Cricket betting, PSL markets, Live Casino, Fish Games and Bingo.

This policy applies to all data we process about you as a registered player or as a visitor to our website who has not yet created an account. It should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of your agreement with ZD22 Game.

By using ZD22 Game, you confirm that you have read and understood this Privacy Policy. If you disagree with how we process your data, please do not register an account or continue using the Platform.

02 Data We Collect

ZD22 Game collects two broad categories of information: data you provide directly to us, and data that is generated automatically when you use the Platform.

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number (for verification)	During registration or KYC verification
Contact Data	Mobile number, email address	During registration
Financial Data	JazzCash account, Easypaisa wallet, bank account details, PKR transaction history	When you deposit or withdraw
Technical Data	IP address, device type, browser, operating system, device fingerprint	Automatically on every session
Usage Data	Pages visited, bets placed, games played, session duration, login timestamps	Automatically during platform use
Communications Data	Support chat history, email correspondence, complaint records	When you contact support

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs or health information) and ask that you do not include such information in support communications unless it is directly relevant to a complaint or verification request.

03 How We Use Your Data

ZD22 Game uses personal data for clearly defined purposes. We do not use your data for anything that is not described below:

• Account management: Creating, maintaining and securing your ZD22 Game account, including login authentication and password reset.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and processing withdrawal requests back to your chosen payment method.
• Identity verification: Verifying your age (18+) and identity as required before processing withdrawals above certain thresholds or when suspicious activity is flagged.
• Platform improvement: Analysing usage patterns and game performance data to identify areas where the platform can be made faster, more reliable and more enjoyable — particularly on mobile networks in Pakistan.
• Fraud prevention and security: Detecting duplicate accounts, automated betting tools, collusion, payment fraud and money laundering attempts that would harm other legitimate players.
• Customer support: Responding to your queries, resolving complaints and providing assistance with account issues.
• Responsible gaming: Monitoring account activity to identify patterns that may suggest problem gambling behaviour, and providing access to limit-setting tools.
• Marketing communications: Sending you information about promotions, new game categories or Cricket / PSL betting markets — but only where you have opted in to receive such communications. You can opt out at any time.

04 Legal Basis for Processing

ZD22 Game processes your personal data on the following legal grounds:

• Contract performance: Processing your identity, contact and financial data is necessary to operate your account and deliver the services you have signed up for — including PKR deposits, withdrawals and betting market access.
• Legitimate interests: We process technical and usage data to maintain platform security, prevent fraud and improve service quality. These interests do not override your privacy rights.
• Legal obligation: Where applicable, we may be required to retain certain transaction records or share information with authorities investigating financial crime.
• Consent: For optional marketing communications, we rely on your explicit opt-in consent. You may withdraw this consent at any time by contacting support or updating your notification preferences.

05 Sharing Your Data

ZD22 Game does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: To process your JazzCash, Easypaisa, Raast or bank transfer transactions, your payment details are shared with the relevant payment service provider. These providers are bound by their own security and data protection obligations.
• Identity verification partners: Where we use a third-party KYC service to verify your age or identity, your submitted documents are processed by that partner under strict confidentiality terms.
• Technology and hosting providers: Our platform infrastructure relies on cloud hosting and technical service providers who may process data on our behalf. All such providers are contracted to process data only on our instructions.
• Legal and regulatory authorities: If required by law, court order or a legitimate regulatory request, we may disclose personal data to the relevant authority. We will notify you where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of platform assets, player data may be transferred as part of that transaction. Affected players will be notified in advance where possible.

06 Cookies and Tracking Technologies

ZD22 Game uses cookies and similar technologies on our website to make the platform function correctly and to understand how players use it. Here is what we use and why:

• Essential cookies: Required for the website to work — including session management, login state and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand which pages are visited most, how long players stay on the platform and where technical errors occur. This data is aggregated and does not identify you personally.
• Preference cookies: Store your platform settings such as language preference and display choices so you do not have to reconfigure them on each visit.
• Security cookies: Help us identify suspicious login attempts, detect automated bots and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the Platform. Blocking analytics cookies will not affect your gaming experience but may mean we are slower to identify and fix technical issues that affect Pakistani players on mobile connections.

07 Data Security

Protecting your personal and financial data is a core operational responsibility at ZD22 Game. We have implemented technical and organisational measures appropriate to the sensitivity of the data we hold. Key security measures include:

• SSL/TLS encryption on all data in transit between your device and our servers — including all PKR deposit and withdrawal flows via JazzCash, Easypaisa and Bank Transfer.
• Encryption of sensitive data at rest, including stored payment credentials and identity documents submitted for KYC verification.
• Access controls ensuring that only authorised ZD22 Game personnel can access player data, and only to the extent required for their specific role.
• Regular security reviews and vulnerability assessments of our platform infrastructure.
• Automated fraud detection systems that flag unusual account behaviour in real time.

Despite our best efforts, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

08 Data Retention

ZD22 Game retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, and no longer. Our general retention guidelines are as follows:

• Active accounts: Personal and usage data is retained for the lifetime of your account plus a reasonable period afterwards to resolve any outstanding queries or disputes.
• Financial transaction records: PKR deposit, withdrawal and betting transaction records are retained for a standard accounting period to support financial reporting and any audit requirements.
• Identity verification documents: KYC documents are retained for the period required to comply with applicable anti-money-laundering obligations, after which they are securely deleted.
• Dormant accounts: If your account has had no login activity for 12 consecutive months, we will contact you to confirm whether you wish to keep the account open. If we receive no response, the account may be archived.
• Support communications: Records of support interactions are retained for a reasonable period to allow us to follow up on unresolved matters and improve our service.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

09 Your Rights

As a ZD22 Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details:

10 Children's Privacy

ZD22 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All account registrations require confirmation that the user is 18 or older, and we may request identity documents to verify this.

If you believe that a minor has registered an account on ZD22 Game or that data belonging to a child has been submitted to the Platform, please contact us immediately at [email protected]. We will investigate promptly, suspend the account and delete any associated data collected from the minor.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control tools available on common browsers and mobile devices, and to review our Responsible Gaming page for further guidance.

11 Changes to This Policy

ZD22 Game may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the Platform, or evolving best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email or an in-platform notification.

We encourage you to review this policy periodically — particularly before making a deposit or sharing additional personal information with us. Continued use of ZD22 Game after a revised policy has been posted constitutes your acceptance of the updated terms.

12 How to Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern, please get in touch with the ZD22 Game support team:

• Email: [email protected] (plain text — do not use a mailto link)
• Response time: We aim to respond to all privacy queries within 48 hours.
• FAQ: Common questions about accounts and data are answered on our FAQ page.

Please include your registered mobile number or email address in any privacy request so we can locate your account and respond accurately. We will never ask for your password as part of a support or data request.